Cancellation & Refund Policy
1. How to request cancellation
Communicate a cancellation request in writing through the project communication channel or using the contact details below. Identify the client, project, relevant agreement and the requested cancellation date. If the request comes from an organization, it should be made by a person authorized to instruct the project.
If you only need a schedule change or a narrower scope, explain that preference so it can be considered separately from full cancellation. A conversation about possible changes does not automatically stop all work unless the parties have agreed that it does. Clear written instructions help avoid unnecessary work and confusion.
2. Acknowledgment and effective date
The effective date and consequences of cancellation are determined by the accepted agreement, any applicable notice provisions and mandatory law. We should confirm what has stopped, whether any deliverable is still being completed and whether a third-party commitment can be cancelled.
If a request is unclear, additional information may be needed to verify the instruction or identify the correct engagement. This policy does not create a hidden notice period or allow work to continue indefinitely after a clear and effective cancellation. The parties should use a reasonable written record of the decision.
3. Cancellation before work begins
If the engagement is cancelled before authorized work begins, the review should identify whether any work has actually been performed or any approved non-cancellable cost has already been incurred. A payment covering work that has not been performed is not automatically characterized as earned merely because it was paid in advance.
A reservation fee or other specifically agreed charge must be disclosed, accepted and lawful to be relied upon. No undisclosed standard cancellation fee or automatic percentage deduction is established by this website. Any applicable refund should be calculated under the actual agreement and mandatory protections.
4. Cancellation after work has started
When services have begun, the calculation may take account of authorized work completed up to the effective cancellation date. Relevant records can include agreed milestones, delivered work, work in progress, approved changes and expenses properly incurred for the project.
The charge for completed work should be based on the fee structure accepted for the engagement. It should not be reconstructed using an invented hourly rate or a new penalty after cancellation. Where a fixed-fee milestone is partly complete and the agreement does not resolve the issue, the parties should document a reasonable resolution consistent with applicable law.
5. Prepaid amounts and unused balances
Payments received should be compared with the amounts properly chargeable for work and approved costs. If the client has prepaid more than the amount properly due, the remaining balance should be reviewed for return, subject to the agreement and applicable law. If authorized work exceeds the amount paid, a documented final balance may remain due.
We do not state that all deposits are non-refundable in every circumstance. Equally, cancellation does not necessarily make completed, authorized design services free. The objective is a transparent accounting that identifies the work and costs supporting the result.
6. Third-party commitments
A project may involve an approved font license, image license, external service or another purchase made specifically for the client. Whether that cost can be reversed may depend on the third party's terms and the purchase authorization. We should identify the relevant commitment rather than assume every external expense is non-cancellable.
An expense not authorized by the client should not be treated as an approved cancellation deduction merely because it was convenient for us. Where a credit or refund is recovered from a third party for a client-funded cost, that recovery should be accounted for appropriately in the final project balance.
7. Pauses and delayed client input
A temporary pause is different from a cancellation. If you need to suspend feedback or provide materials later, the parties should agree the pause, status of work, any effect on availability and a practical restart process. A revised starting date may depend on capacity at the time of resumption.
Silence or a delayed response is not, by itself, a universal authorization to declare all unfinished work accepted or all prepaid amounts forfeited. Any inactivity procedure, administrative fee or termination right must be supported by the accepted agreement and applicable law.
8. Concerns about deliverable quality or scope
If the concern is that a deliverable does not meet the agreed scope, identify the relevant requirement, screen or document and explain the discrepancy. That allows the issue to be reviewed against the actual engagement rather than against an expectation that was not communicated.
An appropriate correction, included review round, scope clarification or other remedy may resolve the issue. The existence of a review process does not eliminate mandatory rights or excuse a material failure to perform agreed services. A change of preference and a failure to meet an agreed requirement should be evaluated on their own facts.
9. If Parkhurst Interface ends the engagement
If we must discontinue an engagement, the agreement and applicable law govern the effect on fees, completed work and unused prepayments. We should communicate the reason where appropriate and provide a reasonable accounting of authorized work and approved commitments.
Amounts prepaid for services we will not perform should be reviewed for return after proper accounting. We should not charge for unperformed work simply because the decision to end the engagement was ours. Any required handoff of paid-for materials and relevant rights remains subject to the agreement and law.
10. Processing an approved refund
An approved refund should be documented with the amount, reason and intended payment method. Where practical and appropriate, it is returned through the original payment route. The receiving financial institution or payment provider may require its own processing time.
We do not promise an exact banking completion time that we cannot control. If a refund cannot use the original route, the parties should verify a suitable alternative without exposing unnecessary financial details. Questions about a delayed or missing refund should identify the approved refund record and the limited information needed to trace it.
11. Chargebacks and dispute resolution
Please communicate a billing or performance concern so it can be investigated with the relevant project records. This does not limit a lawful right to dispute a payment, seek assistance from a provider or pursue a remedy within a required deadline.
Neither party should provide false information about the services, authorization or payment history. A dispute should be assessed using the proposal, changes, communications, deliverables and accounting. These policies do not create a requirement to abandon non-waivable remedies before a concern can be considered.
12. Project-specific terms and mandatory rights
A validly accepted project agreement may specify cancellation procedures or fee treatment for that engagement. Those provisions apply only to the extent permitted by law. A website policy does not override a mandatory refund right or validate a charge that was not lawfully authorized.
For a cancellation, pause, refund review or explanation of a final balance, contact Parkhurst Interface using the details below. Please include the project reference and a clear description of the action requested. Do not send full payment-card details through the inquiry form.
Contact Parkhurst Interface
EMAIL: projects@parkhurstinterface.com
ADDRESS: 6601 Westown Pkwy, West Des Moines, IA 50266
PHONE: +1 (641) 500-7004